Attendee Hotel Policies

How to Contact onPeak

• [email protected]
• (877) 517-3038 (Domestic)
• (312) 527-7300 (International)
  Monday – Friday  |  8:00 am – 5:00 pm (US Central Time)

Confirmations

Expect an acknowledgement from onPeak to be e-mailed to you within five business days from receipt of your housing request. This acknowledgement will serve as confirmation of your hotel reservation. You will receive your hotel confirmation number from onPeak approximately two weeks prior to the conference.

Deposit Policy and Payment

Please provide a valid credit card to hold your reservation. Credit cards must expire after the date of the event. Approximately fourteen (14) to twenty-one (21) days prior to start of event, the hotel, not HIMSS or onPeak, will charge your credit card a deposit equal to one night room plus tax. One night room plus tax deposit may also be payable by check. Please make checks payable to onPeak. Reservation(s) not guaranteed are subject to cancellation.

Should you need to make any changes to your form of payment, please do so prior to 4:00 pm CST on Friday, February 2, 2024.  As of 4:01 pm CST on Friday, February 2, 2024, all changes will be subject to the non-refundable one night room plus tax deposit and the method of payment on file at that time will be charged. The hotels will begin entering reservations and collecting deposits on Tuesday, February 20, 2024.

Cancellations and Non-Refundable Deposit

Reservations may be canceled in their entirety or changes to arrival and departure dates are allowed until 4:00 pm CST on Friday, February 2, 2024, without charge. After this time, the one night room plus tax deposit per reservation is non-refundable.

No-Shows and Early Departures

Please note additional clarifications to the policy below:

• Failure to check-in on your scheduled arrival date will result in a no-show fee, equal to one night room plus tax, and the reservation may be subject to cancellation.
  
• An early departure fee, equal to one night room plus tax, may be charged if hotel is not notified of an early departure 24 hours prior to check in.

Substitutions/Arrival or Departure Changes

• Changes to arrival and departure dates may be made until 4:00 pm CST on Friday, February 2, 2024 without penalty through onPeak. Make changes online or call (877) 517-3038.
• Changes or cancellations to your reservation after Friday, February 2, 2024 may be made online with onPeak until Monday, February 19, 2024, however, you will incur a penalty, equal to one night room plus tax, if canceled.
• Changes will not be allowed Tuesday, February 22 through Monday, February 26, 2024 while the hotels process rooming lists.
• As of Monday, February 26, 2024, changes must be made directly with the hotel. All changes are based on availability.

Cut off and Blackout Date Notice

To ensure the hotels receive accurate lists in a timely manner, onPeak will have blackout dates for manual changes from Friday, February 2, 2024 at 4:01 pm CST through Monday, February 26, 2024. As of Monday, February 26, 2024, all modifications to existing reservations are to be managed directly with the hotel(s) through the close of the HIMSS24. Please keep in mind any cancellations made during this blackout period will result in a penalty equal to one night room plus tax, as it falls after the non-refundable date.

Change in Hotel

You may transfer hotels until Friday, February 2, 2024 at 4:00 pm CST without penalty. After this date, changing from one hotel to another is considered a cancellation and room nights held are subject to one night room plus tax deposit that is non-refundable and this may result in being charged by both hotels.

Please Note: All hotels are providing the actual lodging and affiliated services and are responsible for the condition and service at their properties. Neither HIMSS nor onPeak bear any liability for actions or conditions within the sole control of the hotels.